Return and Refund Policy
RETURN AND REFUND POLICY
Thanks for shopping at light & leaf.
We ensure that the highest quality standards are used in the production process.
If you are not entirely satisfied with your purchase, we're here to help.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You have 30 calendar days to inform us of any defective products or other problems to receive a replacement clothing or a full refund from the date we dispatch your order.
if you have pre-ordered, you will still have the same return period as usual.
The conditions that must be met to issue a refund:
- Return item must be returned in its original packaging;
- Return item must be unused and in the same condition as the item you received;
- Return item must not be damaged by makeup or deodorant markings;
- Return item needs to have the receipt or proof of purchase.
Your purchase will not be refunded if it doesn't meet these conditions.
To complete your return please complete the returns form which can be filled in by clicking this link
Once we have received your return, we will send you an email to notify you that we have received your return item, and the the status of your refund or replacement clothing after an investigation has occurred.
Upon completion of our investigation, we will initiate a refund to your credit card (or original method of payment) or immediately dispatch a replacement clothing to you. You will receive the credit within 2-3 days, depending on your card issuer's policies, or you will receive a replacement product within 3‐5 business days via EUB.
We will ship your replacement clothing free of charge via EUB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to report a damage or defective product to us, contact us at our support number +86 18046302320(WhatsApp/iMessage), or you can email us at firstname.lastname@example.org